General

HOW TO PARTICIPATE IN AN AUCTION?

WHY SHOULD I BE A PART OF THE POPPRI CLUB MEMBERSHIP? WHY SHOULD I PAY FOR IT?

HOW DO THE FASHION AUCTIONS WORK ONLINE?

ENGLISH (RISING PRICE) AUCTION

PICKED THE ITEM THAT I ADORE - WANT TO PURCHASE IT HERE AND NOW!

WHAT IS THE DEFINITIONS OF ITEM's CONDITIONS?

ARE YOU SELLING AUTHENTIC PRODUCTS?

I BOUGHT THE WRONG COLOUR & SIZE. CAN YOU SEND ME A DIFFERENT COLOUR OR SIZE?

I LIVE LOCALLY. CAN I PICK UP MY ORDER?

IS THERE ANY LIMITATION TO BUY FROM POPPRI?

 

Ordering & Payments

CAN I ELIMINATE THE ITEM FROM MY CART (BILL)?

WHY DID I RECEIVE MORE THAN ONE BILL IN FEW HOURS?

PAYMENT

IS IT POSSIBLE TO CHANGE OR CANCEL MY ORDER?

HOW DO I ENTER A DISCOUNT CODE?

I AM FROM UK

 

Shipping & Delivery

WHERE DO YOU SHIP TO?

HOW LONG AFTER THE PAYMENT WILL YOU DISPATCH THE ORDER?

HOW LONG WILL IT TAKE TO GET MY ORDER?

DELIVERY TIME FRAME

HOW DO I CHANGE MY SHIPPING ADDRESS AFTER I HAVE ALREADY PAID FOR AN ITEM?

WILL I BE ABLE TO TRACK MY ORDER?

FROM WHERE ARE ORDERS SHIPPED?

SHIPPING EXCLUSIONS

 

Returns & Exchanges:

CAN I RETURN THE ITEM I HAVE PURCHASED FROM YOU?

HOW DO I REQUEST A RETURN?

CAN I EXCHANGE AN ITEM?

WHAT DO I DO IF SOMETHING I PURCHASED IS NOT AS DESCRIBED?

WHEN I WILL GET MY REFUND?

DO I HAVE TO PAY FOR THE RETURN?

 

Buy back program

WHAT IS THE BUY BACK PROGRAM?

HOW DOES IT WORK?

HOW CAN I START USING BUY BACK PROGRAM?